REFUND POLICY

Here’s a general Refund Policy description you can use for your website:

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Refund Policy

At SULTANNE PRODUCTS , we strive to ensure that you are fully satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Below is our Refund Policy to guide you through the process in case you need to return or request a refund for any product or service.

1. Eligibility for Refunds To be eligible for a refund, the product must meet the following criteria:

• The item must be unused, in its original condition, and in the original packaging.
• The refund request must be made within [X] days of receiving the product. Please refer to your order confirmation email for the purchase date.
• Certain items such as [ex: food, personalized products, or digital downloads] may not be eligible for a refund due to their nature.

2. Process for Requesting a Refund If you believe you are eligible for a refund, please follow these steps:

• Contact our customer support team at [email/contact form] within the eligible refund period.
• Provide your order number, proof of purchase, and a detailed reason for the refund request.
• Our team will review your request and respond within [X] business days.

3. Refund Approval Once we receive your refund request, we will evaluate it and inform you whether it has been approved or denied. If approved, we will issue a refund to the original payment method used at the time of purchase. Please note that it may take up to [X] business days for the refund to be processed and appear in your account, depending on your payment provider.

4. Return Shipping Costs If the return is approved, you may be responsible for covering the shipping costs to return the item. In some cases, we may provide a return label or cover the return shipping fees if the product was defective or not as described.

5. Non-Refundable Items The following items are non-refundable:

• [Personalized or custom-made products]
• [Food and consumables]
• [Digital downloads]
• [Gift cards]

6. Exchanges If you would prefer to exchange an item rather than receive a refund, please let us know. Exchanges are subject to product availability, and the procedure will be outlined by our customer service team.